Now more than ever, an organization’s IT department plays a crucial role in ensuring a company’s long-term success. The IT department needs to manage risk and be proactive in avoiding and resolving issues.
The IT department has to increase business resiliency – but it also needs to stay on top of the expenses for customized software, hardware, and cloud-based solutions.
In an ever-changing market, businesses must not only achieve their goals; they also need to compete with other organizations in an evolving business landscape. This is where IT service management comes in. Today, IT service management (ITSM) doesn’t just deliver technology solutions; it also provides business value.
Here are just five ways adopting an ITSM framework can benefit your business today.
1. Standardized and Streamlined Operations
A major benefit of adopting ITSM is that it streamlines business operations and workflows through the standardization of tools, policies, and practices.
Standardized tools, policies, and practices in all areas of an organization increases collaboration and communication across departments. Increased collaboration and more effective communication saves employees labor and time, resulting in heightened agility and better alignment with organizational processes.
2. Reduced Costs
Regardless of the size or industry of an organization, controlling costs is always a concern. A major advantage of employing ITSM tools is that they can help pinpoint redundancies and create new efficiencies.
When an organization can cut costs on redundancies and identify new efficiencies, more resources can be dedicated to high-value objectives – thus improving a business’ resiliency and agility.
3. Improved Scalability
The ability to scale efficiently is always a challenge for businesses. Scalability requires resources to meet increased demand, and the company also needs to minimize consumption in order to reduce costs and maintain service delivery.
To scale effectively, an organization needs to have scalable procedures and processes that leverage its IT assets efficiently. With ITSM, IT resources can easily be added or removed as required.
4. Increased Efficiency
A sprawling, unorganized list of IT assets and resources without a strategy for integrating them into the business’ operations is a massive driver of inefficiency.
With ITSM asset management, businesses can keep track of their IT assets and resources and understand where they are needed, as well as streamline them for improved efficiency. This allows an organization to maximize the value of its resources and improve workflows.
5. Improved Visibility
Visibility into business processes and operations is essential. Not knowing which employee accessed which file or made changes makes it difficult to anticipate potential issues that may arise, and it also causes compliance issues.
ITSM allows for greater transparency, enabling team members to see exactly where employees are in the process. This means the progress of projects can be tracked accurately, and team members have greater insight into the efficiency of workflows, processes, and resources.
Another way ITSM improves visibility is by providing greater insight into data and analytics. This has far-reaching benefits across an organization – from being able to perform more accurate performance evaluations to minimizing disputes between departments or employees.